At 100uci, your trust is our most valued asset. We understand that when you register and use our online gaming platform, you are entrusting us with sensitive personal information. We take that responsibility extremely seriously.
This Privacy Policy explains in detail how we handle your personal data — from the point of collection through to storage, use, and protection. It also sets out your rights as a user and how to contact us should you have any questions or concerns regarding your privacy.
This document applies to all users who access the 100uci website, use our mobile app, or interact with any of the services we offer. By using our platform, you agree to the data protection practices described here.
Privacy Policy Contents
Six core pillars of data protection we implement to keep your information secure
End-to-End Data Encryption
All data transmitted between your device and our servers is protected by 256-bit SSL encryption. This means your information cannot be read or intercepted by any third party while in transit.
Secure & Integrated Servers
Your personal data is stored in data centres equipped with multi-layered physical and digital security systems. Access to data is strictly limited to authorised personnel only.
Strict Access Controls
Only staff who genuinely require access to specific data to perform their duties are authorised to do so. All access is logged and audited regularly to prevent misuse.
Data Not Sold to Third Parties
100uci has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent.
Malaysia PDPA Compliance
All our data protection practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure our standards remain current.
Data Breach Notification
In the event of any security incident involving your data, we will notify you and the relevant authorities within the timeframe stipulated by legal requirements.
1. Information We Collect
To provide you with a secure, seamless, and high-quality service, 100uci collects several categories of information as follows:
- Registration Information: Full name, date of birth, email address, phone number and password provided when creating your account.
- Identity Verification Documents (KYC): Copies of your identity card, passport or other official documents required to verify your identity in accordance with legal requirements.
- Financial Information: Details of the payment methods you use for deposits and withdrawals, including bank account numbers or digital wallet details. Full card numbers are not stored on our servers.
- Usage Data: Gaming activity records, transaction history, login logs, IP address, device type and browser information used.
- Communications: Any messages, complaints or enquiries you submit to our support team.
- Location Information: General geographic location based on your IP address for security and regional compliance purposes.
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless required by law.
2. How We Use Your Information
The information we collect is used solely for legitimate and stated purposes as follows:
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Account management and verification | Registration information, KYC | Contract performance |
| Processing deposits and withdrawals | Financial information, identity | Contract performance |
| Fraud prevention and anti-money laundering | Usage, financial, and identity data | Legal obligations |
| Customer support and dispute resolution | Communications, account data | Legitimate interests |
| Platform improvements and user experience | Usage data and feedback | Legitimate interests |
| Regulatory compliance and reporting to authorities | All relevant data categories | Legal obligations |
We will not use your data for any purpose beyond those stated above without first obtaining your consent. Should we wish to use your data for a new purpose, we will notify you and seek the necessary approval.
3. Data Storage and Security
The security of your data is our primary responsibility. Below are the technical and organisational measures we implement to protect your personal information:
- Encryption in Transit: All communication between our platform and your device uses HTTPS with the latest TLS 1.3 encryption protocol.
- Encryption of Stored Data: Sensitive data stored in our databases is encrypted using AES-256 encryption.
- Two-Factor Authentication (2FA): Our internal systems use multi-factor authentication for all staff access to user data.
- Penetration Testing: We conduct regular security assessments by independent third parties to identify and remediate any system vulnerabilities.
- Retention Period: Active account data is retained for as long as your account remains active. Following account closure, data is kept for the minimum period required by law before being securely deleted.
4. Sharing Information with Third Parties
100uci does not sell or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we may need to share your information with the following parties:
- Payment Service Providers: To process your deposits and withdrawals, we need to share the necessary information with licensed and trusted payment processors.
- Identity Verification Service Providers: Third-party KYC partners who assist us in verifying user identities in accordance with compliance requirements.
- Game Software Providers: Game developers may receive anonymised statistical data for technical purposes.
- Regulatory Authorities: Where required by law, we will disclose the necessary information to government agencies, courts, or regulatory bodies.
- Professional Advisors: Lawyers, accountants or auditors bound by professional confidentiality obligations.
All third parties we work with are required to meet data protection standards equal to or exceeding our own. We sign data processing agreements with every partner to ensure your data remains protected at all times.
5. Cookies and Tracking Technologies
The 100uci website uses cookies and similar technologies to enhance the user experience and ensure the platform runs smoothly. Below are the types of cookies we use:
- Essential Cookies: Required for core website functions such as login, session security, and user preferences. These cookies cannot be disabled.
- Performance Cookies: Help us understand how users interact with our platform so we can make appropriate improvements.
- Functional Cookies: Store your preferences such as language and display settings to provide a more personalised experience.
- Analytics Cookies: Collect anonymous statistical data on website usage to help us analyse trends and usage patterns.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect some functionality on our platform. For more information on managing cookies, please refer to your browser's help guide.
6. Your Personal Data Rights
As a 100uci user, you have the following rights regarding your personal data under Malaysia's PDPA:
- Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
- Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction be made promptly.
- Right to Withdraw Consent: You may withdraw consent previously given for data processing at any time, subject to applicable legal limitations.
- Right to Restriction of Processing: Under certain circumstances, you have the right to request that we restrict how we process your data.
- Right to Complain: You have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your privacy rights have been violated.
To exercise any of the above rights, please contact our support team. We will process your request within 30 working days. In certain complex cases, this period may be extended with notice to you.
7. Privacy Protection for Underage Users
The 100uci platform is intended exclusively for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that a person under the age of 18 has registered on our platform, we will:
- Immediately close the account in question.
- Delete all relevant personal data from our systems as promptly as possible.
- Return any remaining account balance in accordance with established procedures.
Parents and guardians who have reason to believe their underage child has registered on our platform are urged to contact us immediately so that appropriate action can be taken without delay.
8. Changes to This Privacy Policy
100uci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
When significant changes occur, we will:
- Display a prominent notice on the main page of our platform.
- Send a notification via email to the address registered with your account.
- Update the "Last Updated" date at the top of this page.
Continued use of the 100uci platform after any changes to this Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
The most frequently asked questions from our users regarding privacy and data security